Effective date: 30 June 2026
This Refund & Cancellation Policy applies to all subscriptions and purchases made on the WhatsMark
Service operated by Corbital Technologies LLP.
5.1 No-refund policy
WhatsMark is a software-as-a-service product delivered immediately upon subscription. All fees are
non-refundable. By subscribing, you acknowledge that:
Subscription fees (monthly or annual) are not refundable, in whole or in part, including for
unused time after a cancellation.Usage-based credits and charges are strictly non-refundable, including WhatsApp conversation /
message charges, AI tokens, add-ons, and any one-time setup or onboarding fees.Downgrades or plan changes do not generate refunds or pro-rated credits for the current cycle.
Where we offer a free trial, you may evaluate the Service during the trial at no cost; you will only
be charged if you choose a paid plan. We recommend using the trial to confirm the Service meets your
needs before purchasing.
5.2 Cancellation
You may cancel your subscription at any time from your account settings or by contacting support.
Cancellation stops future renewals; it takes effect at the end of the current billing cycle.
You retain access to paid features until the end of the cycle already paid for. No refund is issued
for the remaining period.
5.3 Limited exceptions
Refunds may be considered, at our sole discretion, only in these cases:
Duplicate or erroneous charges caused by a verified billing/technical error on our side;
Unauthorised charges that you report promptly and that we verify.
Refunds are not available for: change of mind, lack of usage, failure to cancel before renewal,
dissatisfaction with features that work as described, or any action taken by Meta against your
WhatsApp number/account (which is outside our control).
5.4 How to request a review
Email [email protected] with your account email, invoice/transaction ID, and the reason for your
request. Approved refunds are processed to the original payment method within 7–14 business days.
For purchases made in USD through Paddle (our Merchant of Record), any approved refund is processed
through Paddle and is also subject to Paddle's buyer terms and refund handling.
5.5 Chargebacks
Please contact us to resolve any billing concern before initiating a chargeback. Unwarranted chargebacks
may result in suspension of your account pending resolution.
5.6 Changes
We may update this Policy from time to time; the version in effect at the time of your purchase governs
that purchase.
Questions: [email protected]